01273 021215

Getting in touch with Portland Finance

For all enquiries:

E: info@portlandfinance.co.uk

T: 01273 021215

HQ: 148 Portland Road, Hove, East Sussex, BN3 5QL

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Portland Finance Complaints Policy

At Portland finance we pride ourselves on a high level of service. We keep our customers at the heart of our business. If you are unhappy with our service, then please do lets us know. 

Our complaints procedure is as follows:

How to contact us to make a complaint

Please send us your details with a description of your complaint and how you think we can resolve it, and any other relevant information.

In writing to:

The Compliance Manager
Portland Finance Limited
148 Portland Road
Hove
BN3 5QL

By email: info@portlandfinance.co.uk

How long will it take?

Your complaint will be acknowledged swiftly in writing, and we will do our best to resolve your complaint as quickly as possible.

Sometimes it may take longer to fully investigate if the complaint is particularly complex, it also may take longer to resolve. We will always try our best to respond to your complaint as quickly as possible and we’ll send you our final response no later than 8 weeks from when you first complained. If we can’t complete our investigation in this time, we’ll contact you to explain the delay and give you an indication of when to expect our response. If you’re unhappy with the progress of your complaint or not happy with our final response, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given us the opportunity to put matters right, so please contact us first and we will do all we can to help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone:
0300 1239 123
calls to this number cost no more than calls to 01 and 02 numbers
0800 023 4 567
calls to this number are now free on mobile phones and landlines
Email: complaint.info@financial-ombudsman.org.uk

Information regarding the service can be found on the Financial Ombudsman website:
https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

If you are struggling to make payments to your loan or experiencing financial difficulties, please visit

https://www.moneyhelper.org.uk/en

IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING, YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERM OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY.

Portland Finance Limited is a credit broker, lender & introducer. We work as an introducer with Norton Finance & Aspire Money. We receive a commission from the lenders we introduce you to if you subsequently take out a loan with them.

Please contact us if you would like to find out more.

We do not charge broker fees on unsecured loans.

Calls may be recorded for training purposes.

HOMEOWNER UNSECURED LOANS – Rates from 7.3% APR.
Representative example if you borrow £12,000 over 4 years at a Representative APR of 15.4% APR (fixed) you would pay £330.33 per month. Maximum APR 99.1%