We will treat customers fairly and you can be confident that the fair treatment of our customers is central to our corporate culture.
We will conduct our business with integrity.
We will take reasonable care to organize and control our affairs responsibly and effectively, with adequate risk management systems.
We will maintain adequate financial resources.
We will observe proper standards of market conduct.
We will keep customers informed before, during and after the point of sale and you will not face any unreasonable barriers from us to change product, make a complaint or submit a claim.
We will pay due regard to the information needs of our clients and communicate information to them in a way which is clear, fair and not misleading.
We will manage the conflicts of interest fairly both between our self and our customers.
We will take reasonable care to ensure the suitability of our advice and discretionary decisions for any customer who is entitled to rely upon our judgment.
We will deal with our regulators in an open and cooperative way, and will disclose to the appropriate regulator with anything relating to us of which that regulator would reasonably expect notice.
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